FREE SHIPPING ON ORDERS OVER $100
Free shipping is provided for most orders over $100 within the lower contiguous states of the USA.
We utilize multiple shipping locations throughout the US and will ship the item from the closest warehouse that has your item in stock. This allows us to provide 2 business day shipping to 80% of the US and 3 day shipping to the remainder.
So have no fear just because its free doesn’t mean its slow, and most orders will be delivered within 4 business days.
Simply select the free shipping option during checkout, It is up to our discretion on which shipping carrier we use USPS, UPS, FEDEX, OnTrac to provide the free shipping service. A tracking number is always provided to you as soon as the item ships from one of our distribution centers.
The free shipping offer excludes shipments going to Alaska, Hawaii, Military Boxes, PO Boxes and items too large to ship via UPS or USPS. These items are usually large freight or bulky items such as hoods, doors, body panels etc.
The majority of orders will ship the same day if placed on a weekday before 5 PM EST (eastern standard time), otherwise they will ship on the next business day. We utilize multiple shipping and distribution centers to get your order to you in the fastest time possible. Please note if you place the order on a Friday at 5 PM the order will not ship till Monday, unless a national holiday falls on a Monday.
If your order requires additional verification (security concerns, incorrect information, etc.) we may need additional processing time.
The delivery time of your package depends on the shipping carrier and the service level selected. When selecting any of the expedited shipping options for your package, please keep in mind that most carriers do not work on weekends or major holidays.
When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier.
ITEMS ON BACKORDER
If an order is placed for a product that is on back order, we will contact you as soon as possible using the e-mail you provided during the checkout process. We will give you the option to keep your order in our system and have us ship the item as soon as it becomes available, or cancelling the item for a full refund.
Please remember the shipping charges provided on our websites do not include any duties, customs charges, or brokerage fees that may accompany your shipment any and all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Kronos Performance.
By law, we are required to list all package contents at the actual purchase price. If you refuse the package rather than pay any customs or import fees, Kronos Performance reserves the right to deduct the cost of the return shipment, including customs charges, from your product refund or abandon the package with no refund to you if the cost of return shipping is more than the original order.
APO / PO BOX SHIPMENTS
Shipments going to an APO or PO Box will need to select USPS as the shipping carrier during checkout, and will not qualify for our free shipping promotions. Please be aware that the United States Postal Service has size restrictions on shipments going to APO’s and PO Boxes.
If you have added a large item to your Shopping Cart and are unable to select USPS as the carrier, the package is probably too large to ship to your postal box. If you choose to have your APO or PO order sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order.
If a package is deemed undeliverable by a carrier that cannot delivered packages to your post office box or APO you the buyer will be responsible for all freight charges and fees associated with the shipment of the product back to us.
BILLING / SHIPPING ADDRESSES
If you wish to have your order shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays.
We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please contact us at firstname.lastname@example.org within 24 hours.
Please take a photo of the packaging and product damage prior to contacting us.
Do not discard any boxes or packaging materials that were included with the shipment.
In order to fully process a damage claim, The shipping carrier reserves the right to inspect the package prior to closing the damage claim, all original products and packaging materials must be provided to the carrier for inspection if they request it. All our packages are insured and are covered by the shipping carrier for the full value of your purchase.
Kronos Performance is not liable for damage claims that are denied due to customer negligence, and failure to follow the above directions.